SUPPORT : E-mail Tech Support  |  Resources  |  User's Forum



NOTE: you need to be a registered customer with at least one purchase in your track record in order to receive email support.
DO NOT use this form to submit general enquiries: please use the form in the CONTACT page.
Unregistered users, or registered users with no purchases in their track record will receive no answer from Tech support.

You can address Tech Support with the following issues:
- Questions concerning the installation
- Questions concerning system requirements
- Questions concerning how to operate the software or get the best out of a certain feature
- Trouble shooting

In order to better serve you, we will much appreciate your contribution in terms of:
- Pinpointing of random bugs
- Your own experience with certain hardware or certain operating conditions
- What features you miss, what improvements you would like to see
- Other suggestions

Limitations on tech support: Tech support does not cover malfunctions of the customer’s own hardware. Support does not cover trial-and-error operations on hardware, or trials on different hardware setups, or any modification in the operating system setup that causes a software malfunction once the software has proved to perform properly. Especially when the DEMO is concerned, Tech support is limited to verifying that the hardware setup follows the specifications and that the installation procedure took place as described in the manuals.

Please fill in the form below:

EMAIL TECH SUPPORT